Refund Policy - Exaguru

Exaguru Refund Policy

At Exaguru, we are committed to providing the highest quality training and services for Oracle Cloud. Our goal is to ensure that all of our students have a positive learning experience. However, we understand that there may be circumstances where a refund is necessary.

1. Eligibility for Refund:

  • Refund Request Timeframe: Refund requests must be made within 7 days of the course start date. After this period, refunds will not be processed.
  • Course Access: If you have accessed the training material, attended live sessions, or downloaded any content from the course, the refund request will not be eligible.
  • Refund Request Process: To request a refund, you must submit a written request to our support team at [email protected] or through the provided contact form on our website.

2. Refund Conditions:

  • Full Refund: A full refund will be provided if the course is canceled by Exaguru or if the learner requests a refund within the 7-day period and has not started any sessions or accessed any course materials.
  • Partial Refund: If you have started the course but do not feel it meets your expectations, you may be eligible for a partial refund. This will be assessed on a case-by-case basis.
  • Non-Refundable Cases:
    • After 7 days from the course start date.
    • If any course materials or services have been accessed or downloaded.
    • For any third-party services or materials that may have been included in the course.

3. Refund Processing:

  • Refunds will be processed within 14 business days after the refund request has been approved.
  • Refunds will be issued to the original payment method.
  • Exaguru reserves the right to deduct any administrative or processing fees if applicable.

4. Course Transfer Option:

If you are not satisfied with the course, you may choose to transfer to another course of equal value instead of requesting a refund. This transfer must be done within the first 7 days of your initial course registration.

5. Support and Queries:

If you have any questions or require further assistance regarding our refund policy, please contact our support team at [email protected].